We've had our hot tub installed by Jamie and the team around a year ago now. Everything has been fantastic and we've had a great experience throughout - but here are some highlights: 1/ Jamie's professionalism, transparency and organisation are second to none. Always friendly, clear about what will be done and when and then executes the job flawlessly. I'm so pleased we bought through The Hot Tub Man for the aftercare as opposed to some of the competitors we were considering. 2/ We had a small issue with motor whining around 6 months after the tub was installed. This was a manufacturer defect which was responded to, identified and resolved very promptly and all within warranty. Sure you don't want this to happen at all, but Jamie and the team resolved it very quickly and without a fuss. Couldn't ask for more. 3/ Running Costs - Something all potential owners are nervous of, and before purchasing Jamie assured us these would come out around £1 a day, including chemicals. After a full year, for our tub, usage and energy rates this is absolutely spot on. We've seen an increase of ~£10 a month in our electricity bill and the chemicals aren't too expensive given how little need to be used each day. All of this to say I couldn't recommend the company more and am very happy with all of our experiences after 12 months. Great job!

Christopher Monday, April 3, 2023

Excellent service from Jamie. We had contacted a few others before we found him and they replied back were really poor or ignored. Jamie was helpful from the start, He serviced and recommissioned our Spaform tub after it had been off for a couple of years. He showed us everything we needed to know to use it and keep in top condition. We found a leak a few days later from an old jet and Jamie was very quick to provide advice on the phone and had spares ready in 30mins, giving me all the instructions I needed to fix it myself. We also purchased a new cover and other parts which were provided at a great price to rival any internet price. Very helpful from start to finish and a brilliant service - highly recommended!

Matt Saturday, June 10, 2017

Supplied and fitted new cover and lifter. Very professional and polite service. Thanks guys.

Robert Thursday, February 14, 2019

I was very nervous about spending so much money on something I knew nothing about. These guys are very local to me and I always try to use a family run business when purchasing goods, especially of this value. I like the fact that a small family run business will be there for you if and when you need the help. These guys have done exactly that! The tub they provided is of great quality and was very sensibility priced. It was delivered to me by one of the owners themselves, who also gave a few demo’s over the last couple of months to ensure I get the chemicals at the right level and to make sure I look after the tub correctly. Even on weekends and sometimes late at night [...] would respond very promptly. These people really do care about their business and their customers! I feel like I have known both owners now for many years and am 100% confident with them and there product. You can not go wrong with this company, so if you are thinking of buying a new Hottub or upgrading on your next one then pick up the phone to these guys! I have rated 5***** as I believe they treated me exceptionally well, provided a great service and sold me a perfect product!

Robert Monday, June 10, 2019

Patients professional & friendly service. A bit of a story but I put a deposit on a hot tub in February this year ready for a move in a few months time. They gave ma a cracking deal by the way. So covid hit .No move. Finally move in November. This is the thing Jamie the owner could have sold my hot tub 3 times over because covid had be a good thing for his business .But he kept his word and was so patient with me. And he still honoured the price. Excellent service, professional through out .Highly recommended.

Mark Saturday, November 13, 2021