Customer Feedback

Some of the comments left by our customers.


We thank you in advance for your feedback!


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I won a hot tub weekend at the school raffle and decided to hire it for my sisters birthday he was so kind he said I could have it for a further week but that week didn’t have the best weather so said I could have it for another week. In the end our 2 day hot tub hire was a 3 week hire couldn’t be more grateful thank you very much I would recommend to anyone

Kat Dawkins


Jamie was great from start to finish. Helped us decide on tub that would fit in our garden that did all that we wanted, even coming round to measure up before ordering. Kept us up to date on progress of delivery and was was delivered and fitted perfectly and we love it. It looks great in our garden, thank you so much

Donna Larcombe


Excellent Service from the first contact all the way to Installation!! Jamie is so down to earth, no question is a silly one. All explained in layman’s terms and very straightforward. It was a pleasure to deal with Jamie, very prompt in all his correspondence. I can’t wait to enjoy the the time with my family have a bit of relaxation in our own surroundings. I visited a few other showrooms and felt bombarded with information, and sales tactics. Jamie is very genuine and listens to what you like and need, I felt he adapted this within our budget. Highly recommended

Georgina Wiewiora


Great service in difficult times, would highly recommend.

Andy Dawe


Wealth of knowledge, super friendly and helpful, the whole process from thinking about a purchase, to choosing and finally installation was excellent! This is a big purchase, one I know we will be grateful of for many years to come! There are many other spa centres out there, promising you champagne and skittles but there is only one ‘Hot Tub Man’! Thank you Jamie and the team! X

Joanne Woodham


Hi Jamie, I just wanted to say thank you so much for the help and advice and of course the fast and efficient installation! Being a novice to hot tubs you really put us at ease and explained everything we needed to know. From responding promptly to emails, even those out of hours, to helping us find someone to prepare the base the service has been first class from start to finish! The hot tub is already a family favourite and is a stylish addition to the garden and has exceeded our expectations. We have already recommended you to our friends as you truly are ‘the hot tub man’ to go too! Thanks again,

Jim & Justine


...Jamie, Just wanted to express my thanks for all that you guys have done. The hot tub looks fab and the girls got in it this evening at only 19 degrees. Absolutely mental. Very professional from start to finish. Thanks again,

Regards Kit


Not only do Jamie... do ‘what they say on the tin’, but they do it in such a courteous and personable way that I rarely come across in my dealings with businesses. It is a pleasure to deal with them and I have had no hesitation in recommending them to others, and indeed have done several times.

Mr M - Pinner 


...You are a veritable gem, very many thanks for all your help and have a good week. Best wishes,



I would like to thank Jamie... for relocating our spa to its new owners.. Thank you for your years of helping with anything we needed help with and maybe one day we may decide to invest once again in a new spa. You will be our first port of call if we do... Thanks again!!! :-) 


We visited the Hot Tub Man knowing very little about hot tubs and feeling blinded by science with our visits to other suppliers. We then had the pleasure of meeting Jamie... They are fantastic, very helpful and knowledgeable. They made us feel at ease and helped us select the perfect tub for us. They arranged everything for us the delivery, an electrician and even gave us full instructions on how to care for our new purchase. We absolutely adore our hot tub, we are in it most days and we can't thank Jamie... enough for their help and guidance. They are always on the end of the phone if we have any queries. We cannot recommend the Hot Tub Man enough! If you are searching for your perfect tub make sure you pay them a visit. it.

 Mr Mrs Smith - Gosport


“...Jamie offer a professional service, with excellent product knowledge. I found them to be punctual and courteous and they made me feel valued as a customer. For those reasons, we decided to upgrade our existing hot tub to a new model and are thrilled with the results. We will use The Hot Tub Man for all our ongoing servicing and maintenance and wouldn’t hesitate to recommend them to our friends.” 

Sue B. Bognor Regis.. 


Amazing professional service! Always around to help with any problems with a hot tub. Thank you!! 

Mrs D - Southampton


Hi... I just wanted to send a big thank you to you team for a great job today. The tub move went so smoothly and the guys were fantastic to deal with. I would not hesitate to recommend you all. Thank you so much. 

Regards Steve 


A first class delivery with a smile, easy on the pocket and supported by... with accurate and helpful advice when called for.” 

Stan L. Gosport.. 


jamie... would like to say a massive thanks for all your diagnostic help over the phone with our newly acquired oslo tub, and i think as you suggested the problem lies with one of the run capacitors on the pump motor (have ordered 2 new ones)will let you know in due course, sorry again for keep ringing and another massive thanks for being one of the most knowledgeable and helpful people, we have dealt with. Thanks.

Shaun in Kent. 


Great service from start to finish

– Peter B 


Fantastic company and fab value for my money the hot tub I bought from the hot tub man would highly recommend 

Mrs S Ellen - Cardiff 


I have used several local companies to service my hot tub and not been very impressed with any, until I used Jamie, “The Hot Tub Man” He is very knowledgeable, honest and very fair and extremely thorough. I wouldn’t hesitate to recommend him and I now have someone I can trust to look after my hot tub and will always use him in the future.


Jamie... between them do a great job. They provide a quality service and always very helpful and above all they are genuine polite people, rare thing nowadays.. Thanks guys 

Colin and Donna 


Great service from... and her team. I can highly recommend this company :-) 

Russell - Fleet  


Great service, we would recommend you to use him if having a hot tub installed 

Mr Brown - Eastbourne  


What superb help and customer service. The team are all knowledgeable and courteous! Super after care with prompt attention.


All round a great experience thank you 

Mrs T**** in Southampton - New owner of BRAX0037 Spaform Oslo. 


Having inherited a hot-tub in our recent house purchase Jamie... we on hand to give us all the help we needed to get us started as first time owners. They continue to be a great help in the maintenance and we will not hesitate to use their service again or recommend them to anyone else considering a hot tub purchase! 

Mr R from Winchester  


Brilliant customer service, answered all our questions, no pressure to buy, great after sales and out of hours service. Wouldn’t have any hesitation on recommending to friends & family. Thank you Jamie...

Mr Mrs P - Sholin




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