Customer Feedback

Some of the comments left by our customers.

We thank you in advance for your feedback  

See our Facebook page for more customer reviews


Hi Jamie, I just wanted to say thank you so much for the help and advice and of course the fast and efficient installation! Being a novice to hot tubs you really put us at ease and explained everything we needed to know. From responding promptly to emails, even those out of hours, to helping us find someone to prepare the base the service has been first class from start to finish! The hot tub is already a family favourite and is a stylish addition to the garden and has exceeded our expectations. We have already recommended you to our friends as you truly are ‘the hot tub man’ to go too! Thanks again, Jim & Justine



Julie, Jamie, Just wanted to express my thanks for all that you guys have done.

The hot tub looks fab and the girls got in it this evening at only

19 degrees. Absolutely mental. Very professional from start to finish.

 Thanks again, Regards Kit. 

Not only do Jamie and Julie do ‘what they say on the tin’, but they do it

in such a courteous and personable way that I rarely come across in

my dealings with businesses. It is a pleasure to deal with them

and I have had no hesitation in recommending them to others,

and indeed have done several times. Mr M - Pinner 

Julie You are a veritable gem, very many thanks for all

your help and have a good week. Best wishes, Lyn 

I would like to thank Jamie and Julie for relocating our spa

to its new owners.. Thank you for your

years of helping with anything we needed help with and maybe

one day we may decide to invest once again in a new spa.

You will be our first port of call if we do... Thanks again!!! :-) 

We visited the Hot Tub Man knowing very little about hot tubs and 

feeling blinded by science with our visits to other suppliers.

We then had the pleasure of meeting Jamie and Julie. They are fantastic,

very helpful and knowledgeable. They made us feel at ease and

helped us select the perfect tub for us. They arranged everything

for us the delivery, an electrician and even gave us full instructions

on how to care for our new purchase. We absolutely adore

our hot tub, we are in it most days and we can't thank Jamie and

Julie enough for their help and guidance. They are always on the

end of the phone if we have any queries. We cannot recommend

the Hot Tub Man enough! If you are searching for your perfect tub

make sure you pay them a visit. it.

 Mr Mrs Smith - Gosport

“Julie and Jamie offer a professional service, with excellent product knowledge. I found them to be punctual and courteous and they made me feel valued as a customer. For those reasons, we decided to upgrade our existing hot tub to a new model and are thrilled with the results. We will use The Hot Tub Man for all our ongoing servicing and maintenance and wouldn’t hesitate to recommend them to our friends.” Sue B. Bognor Regis.. 

Amazing professional service! Always around to help with

any problems with a hot tub.

Thank you!! Mrs D - Southampton

Hi Julie I just wanted to send a big thank you to you team for a

great job today. The tub move went so smoothly and the guys

were fantastic to deal with. I would not hesitate to recommend you all.

Thank you so much. Regards Steve 

A first class delivery with a smile, easy on the pocket and

supported by Julie with accurate and helpful advice when

called for.” Stan L. Gosport.. 

jamie and julie, would like to say a massive thanks for all your diagnostic 

help over the phone with our newly acquired oslo tub,and i think

as you suggested the problem lies with one of the run capacitors on

the pump motor (have ordered 2 new ones)will let you know in due course,

sorry again for keep ringing and another massive thanks for being one of the most knowledgeable and helpful people,we have dealt with.

thanks shaun in kent. 

Great service from start to finish,…” – Peter B 

Fantastic company and fab value for my money the hot tub I

bought from the hot tub man would highly recommend Mrs S Ellen - Cardiff 

"I have used several local companies to service my hot tub

and not been very impressed with any, until I used Jamie,

“The Hot Tub Man” He is very knowledgeable, honest and very fair

and extremely thorough. I wouldn’t hesitate to recommend him and I now have someone I can trust to look after my hot tub and will always use him in the future

Jamie and Julie between them do a great job. They provide a quality service and always very helpful and above all they are genuine polite people, rare thing nowadays.. Thanks guys Colin and Donna 

Great service from Julie and her team. I can highly recommend this company :-) Russell - Fleet  

Great service, we would recommend you to use him if having a hot tub installed Mr Brown - Eastbourne  

What superb help and customer service. The team are all 

knowledgeable and courteous! Super after care with prompt attention.

All round a great experience thank you Mrs T**** in Southampton - New owner of BRAX0037 Spaform Oslo. 

Having inherited a hot-tub in our recent house purchase Jamie

and Julie were on hand to give us all the help we needed to get us

started as first time owners. They continue to be a great help in the

maintenance and we will not hesitate to use their service again or

recommend them to anyone else considering a hot tub purchase! Mr R from Winchester  

Brilliant customer service, answered all our questions, no

pressure to buy, great after sales and out of hours service. 

Wouldn’t have any hesitation on recommending to friends & family. 

Thank you Jamie & Julie Mr Mrs P - Sholin 

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