"The Hot Tub Man" came highly recommended after poor communication and lack of customer care caused us to cancel an order we had initially placed with another supplier. Enter Jamie and his team. From the get go we were made to feel that our requirements mattered starting with the excellent help and advice given at the showroom with David. We had concerns about the installation due to the different levels of our garden however after a site visit Jamie completely put our minds at ease. The day after our hot tub arrived from America it was delivered directly to our home the following morning where Jamie and Sean were waiting for it. They carried out the installation in an extremely careful and professional manner. Full working instructions were relayed to us and in just a couple of hours the hot tub was up and running. Jamie and Sean also went through the maintenance options and let us know we could contact them at any time with any problems. This whole experience was an absolute joy with true old fashioned customer service which is something not often seen anymore. Many thanks from two extremely satisfied customers. Carol and Steve White.

Carol Tuesday, March 14, 2023

Could not recommend Jamie highly enough. Firstly fantastic communication from booking an appointment through to explanations of the hot tub itself and the maintenance/ upkeep of it (we are complete novices however feel much more educated now!) Thank you so much for all your help! Such a professional and personable expert. Highly recommended.

Victoria Thursday, September 10, 2020

I was in the market for a hot tub and was looking around at some second hand deals. It was a bit of a nightmare because hot tubs have been in high demand since the pandemic, and a lot of the ones I saw were misadvertised or in poor condition. I spoke to Jamie and he suggested we go for a new tub, seeing as the warranty would be so much better. This wasn't in a pushy way at all, I felt that he was genuinely concerned that I was receiving value for money. He came round that day to advise on siting and preparation and I liked the way that he presented his business and knew his craft so much that I put down a deposit straight away. Fast forward a little while, and I now have the hot tub installed. I am super happy with the service that Jamie provided - I had a *lot* of questions and he answered them all with patience and honesty. The day of installation was super smooth with everything done to make sure I felt at ease with the process, siting and operation of the tub. If you are in the market for a hot tub, I would strongly recommend Jamie - you will not regret it.

Mr. Whitfield Monday, April 4, 2022

I just wanted to say thank you so much for the help and advice and of course the fast and efficient installation! Being a novice to hot tubs you really put us at ease and explained everything we needed to know. From responding promptly to emails, even those out of hours, to helping us find someone to prepare the base the service has been first class from start to finish! The hot tub is already a family favourite and is a stylish addition to the garden and has exceeded our expectations. We have already recommended you to our friends as you truly are the hot tub man to go too! Thanks again

Jim & Justine Monday, July 20, 2020

Great service from start to finish, Jamie is always there to help with any teething problems I had I have no hesitation recommending this firm

Peter Sunday, February 14, 2016