"The Hot Tub Man" came highly recommended after poor communication and lack of customer care caused us to cancel an order we had initially placed with another supplier. Enter Jamie and his team. From the get go we were made to feel that our requirements mattered starting with the excellent help and advice given at the showroom with David. We had concerns about the installation due to the different levels of our garden however after a site visit Jamie completely put our minds at ease. The day after our hot tub arrived from America it was delivered directly to our home the following morning where Jamie and Sean were waiting for it. They carried out the installation in an extremely careful and professional manner. Full working instructions were relayed to us and in just a couple of hours the hot tub was up and running. Jamie and Sean also went through the maintenance options and let us know we could contact them at any time with any problems. This whole experience was an absolute joy with true old fashioned customer service which is something not often seen anymore. Many thanks from two extremely satisfied customers. Carol and Steve White.

Carol Tuesday, March 14, 2023

Highly recommend, was recommended and was not disappointed. Hot tub is now sparkling all thanks to Jamie, total deep clean great communication from start to finish, thanks again.

Rachel Friday, May 3, 2024

Not only do Jamie... do 'what they say on the tin', but they do it in such a courteous and personable way that I rarely come across in my dealings with businesses. It is a pleasure to deal with them and I have had no hesitation in recommending them to others, and indeed have done several times.

Mr M Pinner Tuesday, September 11, 2018

Fantastic service. No call out fee and fully explained the issue and cost. Came back to repair quickly once the replacement part arrived and the hot tub is back running perfectly again. Thank you

Nicola Thursday, February 22, 2024

We were looking for a hot tub for a while, testing the water, so to speak and making enquires with other locally based suppliers, as ours being near on impossible to gain access to. We consulted with Jamie, and were advised of the various options being available, especially considering COVID health and safety etc. Jamie was always there to answer our sometimes bizarre questions which we kept throwing at him, always answered with humour and honesty. On the day of delivery, things ran like clockwork, working in a clean and professional manor. We would have no hesitation to highly recommend Jamie and his team to any would be purchasers, also the after sales chemical, technical and servicing is there to give you confidence and back up for many years of use.

Andrew Wednesday, March 17, 2021